Return & Refund Policy
At TheBrandsKart, customer satisfaction is our priority. We strive to deliver high-quality health, wellness, beauty, grooming, and personal care products. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.
If you receive a damaged, defective, expired, incorrect, or missing item, please contact us within 7 days of delivery. Include your order number and clear photos or videos of the product and packaging so our team can review your request promptly.
Products eligible for return should be in their original packaging with all labels, accessories, and invoices. Used, altered, or intentionally damaged items may not qualify for a return. For hygiene and safety reasons, opened personal care, beauty, wellness, and consumable products cannot be returned unless they arrive damaged, defective, or incorrect.
Once the returned product reaches us, our quality team will inspect it. If your request is approved, your refund will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.
If your order has not yet been shipped, you may request a cancellation by contacting us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.
Shipping charges are generally non-refundable unless the return is due to our error, including sending the wrong item or a damaged product.